Due to the high number of packages going out during the holidays and COVID-19 restrictions, arrival times may vary.
Prados Beauty is not responsible for lost, stolen, delayed or damaged packages once they leave our warehouse.
Once we accept your order, fulfill your order, ship your order and provide you with a tracking number, we do not control the time in which your package arrives.
We ship orders every Monday, Wednesday and Friday. Any orders placed on Friday, will ship on Monday. Should a Monday be a federal holiday, you package will then ship on the following day.
Should you have a lost or delayed package, you will need to contact your local post office and inquire using your tracking number. You will then need to place a claim with the postal service.
Prados Beauty is not responsible for delays.
Prados Beauty will not refund monies on delayed or lost packages.
For shipping issues please email us at firstname.lastname@example.org and we will direct you on how to file a claim via USPS. DHL. UPS. FEDEX