Shipping policy

 

Shipping Policy

At Prados Beauty, we strive to provide efficient and reliable shipping for all of our customers. However, once an order has been shipped, it is out of our control. Please review the following guidelines regarding shipping:

1. Shipping Delays, Lost, or Stolen Shipments

  • We are not responsible for any late, lost, or stolen shipments once they have been handed over to the shipping carrier.
  • Delivery times are estimated by the carrier and are not guaranteed. Delays can occur due to weather, holidays, or other factors outside of our control.
  • We do not issue refunds or credit accounts for shipments that are delayed, lost, or stolen.

2. Incorrect Shipping Addresses

  • It is the customer's responsibility to provide the correct shipping address at the time of checkout.
  • If the shipping address is incorrect and the package is returned to us, we will reship the package to the correct address at the customer’s expense for the original shipment cost.
  • We are not responsible for shipments sent to an incorrect or insufficient address and will not offer refunds or credits if this happens.

3. Returned Shipments Due to Address Issues

  • If an order is returned to us due to an incorrect address or insufficient address information, we will not issue a refund or credit.
  • The customer will be responsible for reshipping costs if the package is returned, and we will require payment before the package is sent back to the correct address.

4. Shipping Carrier Responsibility

  • Once your order is shipped, it is the responsibility of the shipping carrier (e.g., USPS, FedEx, UPS, etc.) to complete the delivery.
  • We recommend tracking your shipment using the tracking number provided. Any issues with tracking or delivery should be addressed directly with the carrier.

5. Shipping Insurance

  • If you are concerned about shipping delays, lost, or damaged shipments, we suggest considering shipping insurance at checkout, which may help protect against these issues.

We encourage customers to double-check their shipping details and be aware that once the package leaves our warehouse, we have no control over the shipment. Thank you for your understanding!