Please inspect your order and email us at info@pradosbeauty.com if you have a missing or wrong item.
We are not responsible for items that are damaged or broken during the  shipment process. If you receive a broken item, you will have to file a claim via USPS or the method in which your package was delivered.
We are not responsible for missing or broken seals, boxes or items stolen from your package or mailbox. Please file a claim with USPS or the method in which your package was delivered. 
Should you have a lost or delayed package, you will need to contact your local post office and inquire using your tracking number. You will then need to place a claim with the postal service.

We do not accept returns or exceptions on any item.

We do not offer exchanges.

We do not give refunds. 

We do not accept returns.

Due to the high number of packages going out during the holidays and COVID-19 restrictions, arrival times may vary.
Prados Beauty is not responsible for lost, stolen, delayed or damaged packages once they leave our warehouse. Once we accept your order, fulfill your order, ship your order and provide you with a tracking number, we do not control the time in which your package arrives.
USPS just announced slower shipping times and higher shipping rates. We do not control this.
We ship orders every Monday, Wednesday and Friday. Any orders placed on Friday, will ship on Monday. Should a Monday be a federal holiday, you package will then ship on the following day.
Prados Beauty is not responsible for delays.
Prados Beauty will not refund monies on delayed or lost packages.

Prados Beauty is not responsible for taxes and duties that you may be charged from your Country. When orders are placed by customers in International Countries, you may have to pay taxes and duties. We do not set these costs as every International Country has their set rates. When placing an order please keep in mind of these charges, as they will be charged in order to release the package to you.