FAQs

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for items that are damaged and or broken during shipment. If you receive a broken item, you will have to file a claim via USPS or the method in which your package was delivered.

Certain types of items cannot be returned, like personal care goods (such as opened and unsealed beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Due to Covid-19 we do not accept products back in lieu of an exchange.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Banks can take anywhere from 7-10 business days. This does not include the weekends.

Due to COVID-19 we do not accept returns.

Due to the high number of packages going out during the holidays and COVID-19 restrictions, arrival times may vary. Prados Beauty is not responsible for lost, stolen, delayed or damaged packages once they leave our warehouse. Once we accept your order, fulfill your order, ship your order and provide you with a tracking number, we do not control the time in which your package arrives. We ship orders every Monday, Wednesday and Friday. Any orders placed on Friday, will ship on Monday. Should a Monday be a federal holiday, you package will then ship on the following day. Should you have a lost or delayed package, you will need to contact your local post office and inquire using your tracking number. You will then need to place a claim with the postal service. Prados Beauty is not responsible for delays. Prados Beauty will not refund monies on delayed or lost packages. For shipping issues please email us at info@pradosbeauty.com and we will direct you on how to file a claim via USPS. DHL. UPS. FEDEX