Shipping & Returns

RETURNS

Return Policy: All Sales Final

At Prados Beauty, all sales are final. We do not accept returns under any circumstances. Please review your order carefully before completing your purchase, as we are unable to accommodate any returns, exchanges, or cancellations once the order has been processed.

Exceptions

If you receive an item that is damaged, defective, or incorrect, please refer to our Damage and Issues Policy for further instructions on how to resolve the issue. We will gladly assist you in processing a replacement or refund based on the specific situation.

We appreciate your understanding and are committed to providing excellent service. If you have any questions about a product before purchasing, our customer support team is happy to assist you

SHIPPING

At Prados Beauty, we strive to provide efficient and reliable shipping for all of our customers. However, once an order has been shipped, it is out of our control. Please review the following guidelines regarding shipping:

1. Shipping Delays, Lost, or Stolen Shipments

We are not responsible for any late, lost, or stolen shipments once they have been handed over to the shipping carrier.
Delivery times are estimated by the carrier and are not guaranteed. Delays can occur due to weather, holidays, or other factors outside of our control.
We do not issue refunds or credit accounts for shipments that are delayed, lost, or stolen.

2. Incorrect Shipping Addresses

It is the customer's responsibility to provide the correct shipping address at the time of checkout.
If the shipping address is incorrect and the package is returned to us, we will reship the package to the correct address at the customer’s expense for the original shipment cost.
We are not responsible for shipments sent to an incorrect or insufficient address and will not offer refunds or credits if this happens.

3. Returned Shipments Due to Address Issues

If an order is returned to us due to an incorrect address or insufficient address information, we will not issue a refund or credit.
The customer will be responsible for reshipping costs if the package is returned, and we will require payment before the package is sent back to the correct address.

4. Shipping Carrier Responsibility

Once your order is shipped, it is the responsibility of the shipping carrier (e.g., USPS, FedEx, UPS, etc.) to complete the delivery.
We recommend tracking your shipment using the tracking number provided. Any issues with tracking or delivery should be addressed directly with the carrier.

5. Shipping Insurance

If you are concerned about shipping delays, lost, or damaged shipments, we suggest considering shipping insurance at checkout, which may help protect against these issues.

We encourage customers to double-check their shipping details and be aware that once the package leaves our warehouse, we have no control over the shipment. Thank you for your understanding!

INTERNATIONAL ORDERS

At Prados Beauty, we are pleased to offer international shipping. However, there are specific terms and conditions that apply to orders being shipped outside of The United States. Please review the following guidelines for international shipments:

1. Shipping Delays, Lost, or Stolen Shipments

We are not responsible for any delays, lost, or stolen shipments once the package has been handed over to the shipping carrier.
Delivery times are estimated by the carrier and are not guaranteed. Delays may occur due to customs, weather, holidays, or other factors outside of our control.
We do not issue refunds or credit accounts for shipments that are delayed, lost, or stolen during international transit.

2. Customs, Duties, and Taxes

All international orders may be subject to customs duties, taxes, and import fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the cost of the shipping.
Customs procedures may delay the shipment, and we are not responsible for any delays caused by customs processing.

3. Incorrect Shipping Addresses

It is the customer's responsibility to provide the correct shipping address at the time of checkout.
If the shipping address is incorrect and the package is returned to us, we will reship the package to the correct address at the customer’s expense for the original shipping cost.
We are not responsible for shipments sent to an incorrect or insufficient address and will not offer refunds or credits if this happens.

4. Returned Shipments Due to Address Issues

If an international order is returned to us due to an incorrect or insufficient address, we will not issue a refund or credit.
The customer will be responsible for reshipping costs if the package is returned, and we will require payment before the package is sent back to the correct address.

5. International Shipping Carrier Responsibility

Once your order is shipped internationally, it is the responsibility of the shipping carrier (e.g., USPS, FedEx, UPS, DHL, etc.) to complete the delivery.
We recommend tracking your shipment using the tracking number provided, as any issues with tracking or delivery should be addressed directly with the carrier.

6. Shipping Insurance

Due to the nature of international shipping, we recommend considering shipping insurance at checkout, especially for high-value items. This may help protect against delays, damages, or lost shipments during transit.

7. Shipping Times

Shipping times to international destinations vary depending on the country, shipping method, and customs processing times. Please be aware that international shipments may take longer to arrive than domestic shipments.
Tracking information will be provided, but delivery times are not guaranteed and may be affected by factors beyond our control, including customs delays.

We encourage customers to carefully review their shipping information and be aware that international shipping carries specific risks, including customs processing delays. Once the package leaves our warehouse, we have no control over the shipment. Thank you for your understanding and cooperation.